Knee Pain Treatment (“Knee Pain Treatment”, “Website”, “We”, “Our” or “Us”) is the owner of https://kneepaintreatment.in and the Knee Pain Treatment mobile application (collectively referred to as the “Website”). The terms ‘You’ or ‘Your’ refer to You as the user (whether You are a Registered User, Unregistered user, or Health Care Professionals (HCPRs)) of the Website or the services offered by the Website (“Service”).

As mentioned earlier, this Privacy Policy, the Terms of Use, and the Additional Terms of Use for HCPRs, together with any other applicable policies, disclaimers, or guidelines provided by the Website are collectively referred to as the “Agreement.” Therefore, these documents must be read together.

Knee Pain Treatment is committed to Your privacy. This privacy policy (“Privacy Policy”) applies to the collection, use, storage, processing, disclosure, and transfer of Your Information (as defined below) when You use the Website and/or the Services.

Why This Privacy Policy?

This Privacy Policy is published in compliance with the applicable laws, including:

• Section 43A of the Information Technology Act, 2000;

• Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);

• Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011; and

• Other applicable laws of India.

This Privacy Policy states the following:

1. The type of information collected from the Users, including Personal Information and Sensitive Personal Data or Information;

2. The purpose, means, and modes of collection, usage, processing, retention, and destruction of such information;

3. How and to whom Knee Pain Treatment will disclose such information.

Consent

By using our Website or Services, You hereby consent to the collection, storage, processing, disclosure, and transfer of Your Information in accordance with the provisions of this Privacy Policy.

You acknowledge that You are providing Your Personal Information and/or Personal Sensitive Data out of Your free will. You have the option not to provide us with Your Personal Information and/or Sensitive Personal Data. If You choose not to provide this information, certain Services may not be available to You.

You may withdraw Your consent at any time by informing us in writing at support@kneepaintreatment.in. Please note that if You withdraw Your consent, we may not be able to fulfill the purpose for which the information was collected and may restrict or deny You access to certain parts of the Website.

Changes to the Privacy Policy

This Privacy Policy may be reviewed and updated periodically. The Website holds the discretion to amend this Privacy Policy and/or part of the Agreement, in accordance with applicable laws in India. The last updated date will be indicated at the end of this Privacy Policy.

What Information is Collected from the User?

We collect both Personal Information and Non-Personal Information. “Personal Information” is data that can be used to identify or contact You, such as:

• Name;

• Date of Birth;

• Email address;

• Gender;

• Financial information (if required);

• Physical, physiological, and mental health condition;

• Medical records and history;

• Login credentials (ID and password);

• Location information;

• And any other data that You choose to provide us.

We may also collect Non-Personal Information, including but not limited to:

• Usage details such as time, frequency, duration, and pattern of use;

• Technical information like IP address, browser type, browser language, operating system, etc.

How Do We Collect Information?

We collect Your Information through the following methods:

• When You register or create a profile on Our Website;

• When You submit information as part of using Our Services;

• When You access the Website or Services;

• By use of cookies or similar technologies (discussed below);

• When You communicate with us through any form on the Website.

How is the Information Collected Used?

We may use Your Information for the following purposes:

1. To provide You with access to the Website and Services;

2. To personalize Your experience on the Website;

3. To respond to Your inquiries and provide relevant information about the Website or Services;

4. To facilitate consultations with healthcare professionals (HCPRs), home visits, second opinions, etc.;

5. To process payments and transactions;

6. To improve the services, content, and functionality of the Website;

7. To protect the integrity of the Website;

8. For analytical studies on user behavior, preferences, etc.;

9. To comply with applicable legal and regulatory obligations.

How Information May Be Shared and Transferred

We may share or transfer Your Information to:

• Our affiliates or third-party service providers for the purposes outlined in this Privacy Policy;

• To comply with applicable law, legal processes, or government requests;

• In connection with a business transfer, such as in a merger, acquisition, or bankruptcy.

Protection and Disclosure of Personal Information

We are committed to protecting Your Information in accordance with applicable laws. The Website implements reasonable security measures to prevent unauthorized access or disclosure of Your Personal Information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of Your information.

We may disclose Your Personal Information only as required or permitted by law, and in accordance with the Agreement.

Links to Third-Party Websites

Our Website may contain links to third-party sites. Please be aware that these third-party sites are not under the control of Knee Pain Treatment. We are not responsible for the privacy practices of such third-party sites, and we encourage You to read their privacy policies before providing any personal information.

Correcting Inaccuracies or Updating Personal Information

If any of Your Personal Information changes, or if You need to update or correct it, please notify us at support@kneepaintreatment.in or update Your profile on the Website.

Compliance with the Laws

You agree that You will comply with all applicable laws of India and the laws of Your country regarding the use of the Website and Services.

Grievance Officer

If You have any concerns or grievances regarding the processing of Your Personal Information, please contact our Grievance Officer at support@kneepaintreatment.in. We will attempt to resolve any issues in a timely manner.

Disclaimer

Knee Pain Treatment reserves the right, in its sole discretion, to modify, add, or delete portions of this Privacy Policy at any time. The most current version will be posted on the Website.